This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

MACMILLAN COFFEE MORNING - Friday 29th September - and Flu Morning on Sat 7th October.  A huge thanks to all who attended and helped - we have raised over £400 so far and money is still coming in.  

If you have not had your flu jab yet - please make an appointment - having the vaccine here provides vital income to the practice - if we don't get this income - we may lose some services.

New Prescription Line

Due to the increased number of prescriptions we are trialling a 24 hour repeat prescription line.   

This can be accessed the same way as before - dial the normal practice number and Option 2 for prescriptions.   You will automatically be transferred to the answer machine.   Please leave a message stating your name, date of birth, address and telephone number followed by the medication you require.    Please speak clearly and spell anything unusual.   If we cannot hear the message we cannot generate your prescription !

Use of Arboretum Premises 

We are now able to use some of the rooms at the Arboretum Practice - which is only across the road from us.    Please check which building your appointment is in.  

GREAT NEWS -     We have received our CQC report after the Inspection on 31st May and have been graded as GOOD

click here for full report  http://www.cqc.org.uk/sites/default/files/new_reports/AAAF3796.pdf

New Health Visiting Website

Lincolnshire Health Visiting Service

A new website has been launched by Lincolnshire Community Health Services which gives information to parents and carers.   Click on the link above.

Staff Training Days - To enable our doctors and staff to be kept up to date - the surgery is closed in the afternoon on the 3rd Tuesday of every month.    - Next closing dates - Tuesday 19th September, Tuesday 17th October, Tuesday 21st November, 19th December 2017 - Tuesday 16th January, Tuesday 13th February, Tuesday 20th March, Tuesday 15th May, Tuesday 19th June 2018

Bank Holiday Closings - The surgery will be closed for the Bank Holiday - Monday 28th August 2017  Pharmacy Opening Hours 28th August 2017

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website