Consultations are by appointment and can be booked in person at reception, by telephone on 01522 530334 (option 1) and online.
We will always endeavour to book you an appointment with your choice of doctor, however this will not always be possible. If you need to be seen on the same day or the next day it is likely you will have to see any available doctor. If you are prepared to wait longer for an appointment this will increase the chances of you getting an appointment with your doctor of choice.
For booking appointments on the day we use a TRIAGE system
This means that anyone phoning who wishes to see a GP on the day, may not be given an appointment straight away, but called back by the dedicated triage GP who will then decide the most appropriate action for the patient. If the GP decides that an appointment is required, they will book one with either a GP or a nurse. It is anticipated that a number of patients will not actually need an appointment, merely advice from the triage GP over the phone, thus ensuring everyone is dealt with appropriately and within an acceptable timescale.
If you need advice or simply want to discuss your medication you can request a telephone consultation with the doctor. If the doctor subsequently feels you need to be seen at the surgery you will be asked to make an appointment.
Clinical Nurse Prescriber/Practice Nurses
In a number of cases it might be worth considering an appointment with either our Clinical Nurse Prescriber or the Practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.