For Information only - All practices are required by the Government and under the terms of our latest GP contracts to allocate all patients a Named Accountable GP. The practice has a record of this and if you wish to know the name of your Accountable GP, please ask at reception. This does not affect you in any way and you can still see any member of the practice team.
Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. T hese members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
Informing Patients of Results
Following a recent review of how patients are informed of results, we have changed our Practice Policy
Expected time for Results
Microbiology (urine, wound swabs, faeces samples, sputum)
Serology (specialised bloods)
Histology (tissue samples)
Cytology (smear tests)
When routine bloods are taken – the staff will inform patients that the results will be available in 1 week – after 2pm. This will allow for all bloods to be reported and filed in the patient’s notes.
When staff are giving out any results – please ensure the appropriate time has passed.
Please note that Cytology results (Smear Tests) will be sent directly from the Health Authority and not the practice.
Abnormal results will continue to be followed up as per current protocol – the patient will be contacted as soon as possible by Practice or the hospital.